Post-Mortem of our Longest Downtime

You know in cases like these, companies usually issue an apology letter to their users and try to make up for their loss.
The blog didn't seem much like an apology, but you can still make up for it by giving the players some kind of monetary compensation for the inconvenience they had to suffer because of your single point of server failure.
ps: Chess captcha is hard by the way, can you instead change it to pick firehoses and buses from images.

It was all OVH's fault then, no fuss.
What would the whole world do if Google went down?

@KatyPervy said in #31:
> You know in cases like these, companies usually issue an apology letter to their users and try to make up for their loss.
> The blog didn't seem much like an apology, but you can still make up for it by giving the players some kind of monetary compensation for the inconvenience they had to suffer because of your single point of server failure.
> ps: Chess captcha is hard by the way, can you instead change it to pick firehoses and buses from images.

Yeah, maybe Lichess should fully refund your membership fees? That seems like adequate compensation...

Oh wow, there is a physical server you rely on?! Pretty suspicious architecture choice.

Anyway, lichess is free and is the best chess site in the world by far, so no worries. As for the rating points lost, it's quite annoying in fact. Why not simply add rating points back to everybody who lost on time their last game before the outage happened?

Thanks and respect!!

I would be interested to know more about the service level agreement between Lichess and OVH. It seems to have taken a long time to fix a relatively simple fault. Is there any provision for OVH to pay compensation for the downtime?

At first, I thought it was a glitch and went and waited, then I saw it was taking more time than normal, so I checked and saw it had said lichess is down play chess pursuit etc. Finally, it came up the next day. Thanks for clarifying about what had happened!

Hi Lichess love your blog

@patrickrg said in #7:
> When I didn't see the Gia's robot drawing during the downtime like as usual... I thought it would be the end of Lichess. That was scary.

Lichess never dies body

@QueenRosieMary said in #33:
> Yeah, maybe Lichess should fully refund your membership fees? That seems like adequate compensation...
That would be a kind of compensation, but not an adequate one, in my humble opinion. And companies do that, they don't just refund but upgrade the membership of players, for example silver to gold. But, since lichess does not have a membership program, they can give patron wings for a month each time a user made a hit on lichess' servers during the downtime. The server logs are still going to be there.
I am thinking from a common player's perspective, it is upto the legal team to decide if this will be an adequate compensation.
We as chess players rely on lichess' 99.9999% availablity to get our hourly fix.