Regarding trust.
Perhaps Lichess (I mention Lichess because it the only chess site I use)
Perhaps Lichess could show more transparency regarding decision making.
And I am not talking about "cheat detection" or any other decisions that could compromise chess or affect specific users in anyway.
But perhaps they can become better with communication towards the users?
Example: this question toke 2+ months, just to get an official reply, to a question, where the answer does not need to be a secret.
https://lichess.org/forum/lichess-feedback/question-reporting-people-automatically-adds-users-to-block-list#9
Now perhaps it's not a secret, but it shows a lack of availability, for users to find answers to questions they have.
I felt ignored. To a question I think deserves and answer.
Or at least a recognition of Lichess, having read the question.
This creates a gap between users and the Lichess organization.
Like lichess as an organization, is becoming to big, for regular people to get a response.
The gap, between lack of knowledge, (curiosity vs answers) leads to mistrust.
Now what does this has to do with cheating?
Nothing.
But it has to do with transparency. And transparency invites trust. Lack of transparency leads to mistrust.
Why do Lichess make the decisions that they do?
According to Lichess, they do so by intent.
But why is it intended? What end goal does they have? What arguments was there fore and against some decisions?
The link is just an example.
And I am aware moderators and developers are not paid to answer any questions.
But lack of communication leads to distrust.
Distrust leads to speculation, speculation leads to disharmony, disharmony leads to dissatisfaction.
People don't respect rules, when they are dissatisfied by those that makes them.
To gain/keep trust.
Be open with communication, provide as much information as needed.
Even if what is needed, only satisfy someone's curiosity.
Be open (as much as possible)
If Lichess's answer creates a problem for Lichess, or chess in general.
That's okay, I respect that, but tell me if it's a secret and why.
What am I to do with an answer like this?
"It works that way on purpose."
That just leaves more questions.
"For security reasons I can't tell you why, but It works that way on purpose."
Okay, I can understand that, if/when Lichess have some reasons.
But come on.
This answer surely is no secret. Yet Lichess don't respond properly.
Why?
This is just one question.
And maybe the answer is a lack of resources, but it's still a question left open and un answered.
Regarding trust.
Perhaps Lichess (I mention Lichess because it the only chess site I use)
Perhaps Lichess could show more transparency regarding decision making.
And I am not talking about "cheat detection" or any other decisions that could compromise chess or affect specific users in anyway.
But perhaps they can become better with communication towards the users?
Example: this question toke 2+ months, just to get an official reply, to a question, where the answer does not need to be a secret.
https://lichess.org/forum/lichess-feedback/question-reporting-people-automatically-adds-users-to-block-list#9
Now perhaps it's not a secret, but it shows a lack of availability, for users to find answers to questions they have.
I felt ignored. To a question I think deserves and answer.
Or at least a recognition of Lichess, having read the question.
This creates a gap between users and the Lichess organization.
Like lichess as an organization, is becoming to big, for regular people to get a response.
The gap, between lack of knowledge, (curiosity vs answers) leads to mistrust.
Now what does this has to do with cheating?
Nothing.
But it has to do with transparency. And transparency invites trust. Lack of transparency leads to mistrust.
Why do Lichess make the decisions that they do?
According to Lichess, they do so by intent.
But why is it intended? What end goal does they have? What arguments was there fore and against some decisions?
The link is just an example.
And I am aware moderators and developers are not paid to answer any questions.
But lack of communication leads to distrust.
Distrust leads to speculation, speculation leads to disharmony, disharmony leads to dissatisfaction.
People don't respect rules, when they are dissatisfied by those that makes them.
To gain/keep trust.
Be open with communication, provide as much information as needed.
Even if what is needed, only satisfy someone's curiosity.
Be open (as much as possible)
If Lichess's answer creates a problem for Lichess, or chess in general.
That's okay, I respect that, but tell me if it's a secret and why.
What am I to do with an answer like this?
"It works that way on purpose."
That just leaves more questions.
"For security reasons I can't tell you why, but It works that way on purpose."
Okay, I can understand that, if/when Lichess have some reasons.
But come on.
This answer surely is no secret. Yet Lichess don't respond properly.
Why?
This is just one question.
And maybe the answer is a lack of resources, but it's still a question left open and un answered.