Why does Lichess chatban people?

We do not punish people. It's not our goal. We shield other users from destructive and negative behavior by these users.

Chat timeouts last 10 minutes. These are mostly issued in tournament chats (often for spamming, like follow me, join my club, join this tournament or simul, etc. or random gibberish; public shaming, like this user is a cheater an so on; inappropriate language, basically swearing at other players, other insults; other misbehavior).

Chat and forum are not the places to promote your team/tournament/simul/etc.
You should use lichess.org/report when you want to report someone.

Next you normally have a warning. You misbehave, we warn you about it and ask you to stop. You have broken the rules, but we give you a chance to correct your behavior. I said normally, because some type of misbehavior doesn't deserve a warning, for example, death threats.

If you continue misbehaving, we revoke your ability to communicate. At this point you have proven to us that you cannot behave properly and we take measures to protect other users. This ban is indefinite. You can appeal it here: lichess.org/contact#help-appeal

If your appeal has been denied, you may try again in something like 6 months or a year, showing to your changed behavior.
If you decide to avoid the ban by creating another account, we reserve the right to close it and this will have implications for any future appeal or your ability to play on this site at all.

One thing that always bugged me was calling a cheater in a public chat. I mean, it’s rude if you go too far and insult the person and especially if they aren’t cheating, but what if they clearly ARE cheating and you want people to report them so they get banned? This happened to me once in an ultrabullet arena, it was clear to me that one of my opponents was cheating, as they played seemingly perfect moves, almost instantaneously, I analysed the game after and it was like 0/0/0 or 1/0/0 which confirmed my suspicions. And then I reported him and said in the chat something to the extent of “I think this player is using an engine report him” and other people agreed with me, but I got timed out in the chat for public shaming...... soon after I got the notification saying someone you reported was banned and the rating refund........ but I feel like my timing out there was unjust because he was clearly cheating and I wasn’t being too insulting just warning/telling other people about it?????

If You Spam,
If You Innapropiate,
If You Make Nonsense Things,
And More...
You Will Chatban.
Lichess Mute Players because they want more beAUTİFUL LİCHESS.
I support Lichess And Moderators %100

@bufferunderrun @AOOP9_2
You all don't get my point!
As I wrote - I agreed that rules and punishments are ok!
The point what I'm talking about is:
I wrote about that they get punished without get informed for how long.
And in my eyes that this is too much to make them suffer for unknown time - waiting for ever not knowing if they ever will be able to get reprieve one day and will be involved and revitalized after being punished enough.
Can anyone understand my point from #19 and answer on that only point?
The point that punished people don't know for how long and maybe if forever - that's soft torture...
-I repeat my self because people never answer on the main point but everything else.
I just think we could make Lichess in this point a bit more fair.
Best regards, Dimitri

It's permanent. So if people want to be able to chat they should behave.

@Lovlas @bufferunderrun Thanks for the explaining 👍
🧐So I ask my self why this doesn't get clear communicated and so many of them don't know that this punishment is permanent and suffer every day not knowing for how long it is. Some get unbanned after a few month other after a year... Losing yourself in an undefined period of punishment is very painful for these people. (In addition to the possibly justified punishment that they cannot chat for a while.)
👉...To give them a clear judgment would be a nice gesture - also to show that even difficult human beings get treated as fair as possible and with the ulterior motive not only to punish people to protect the others and the rules, but to teach a lesson to promote a learning process and help them to re-establish themselves in normal society... 👈
For that we could use the known system of rules and punishments in fair countries. The rule crossers get the info what they done and for how long the punishment is. In their mind they can think about it and agree that it was their fault and why and for how long the punishment is spoken. They can start to make ready to behave better after that time period and get reintegrated into normal life.

☝️The only convicts who have to endure this uncertainty of infinite punishment are murderers who have been sentenced for life time. These worst lawbreakers have to face the uncertainty of whether they will ever be pardoned or really punished for life time.

🙏 But honestly - people who insult others are a bad thing and need to be sanctioned - but they shouldn't be punished like murderers with the uncertainty of any hope ever for a pardon. 🙏

I think this mechanism could be further improved in the psychological area - to make also in this area Lichess the best portal of the world. Thank you! 😘

( Ps. I Don't write that because of me - I behave and treat other players mostly as fair as possible - even bad guys I try to handle fair - I don't like to see people punish, insult but also suffer - and I try to bring that fair thinking on such a wise level - that even with bad or annoying guys I go so far to think what would be the best way - a wise way - to deal with it for all of us together - for them, us, for all together. )

Pleasethinj everyone deserves a 2nd chance

@AtomicNerd what i think what they should do is - if you do something wrong, like spam or troll or blah blah... they email you and give you a warning. Next if you do it again chatban you for a week. But after that week you can talk again, but if you do anything else then you get chatbamned.

@Savage_Cactus I agree with you @thibault what do you think?