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I don't receive my confirmation email

You signed up, but didn't receive your confirmation email?
Visit this page to solve the issue.

I forgot my password

To request a new password, visit the password reset page.

I forgot my username

You can login with the email address you signed up with.

I want to re-open my account

We may agree to re-open your account, but only once.

Send an email to contact@lichess.org from the same email address that you used to create the account.
This is required so we know that you indeed own the account.

Don't forget to mention your username.

"This site can’t be reached"

If you can't reach lichess, and your browser says something like:

  • This site can't be reached.
  • lichess.org’s server IP address could not be found.
  • We can’t connect to the server at lichess.org.

Then you have a DNS issue.

There's nothing we can do about it, but here's how you can fix it.

I want my title displayed on lichess

To show your title on your lichess profile, and participate to Titled Arenas, visit the title confirmation page.

I want to close my account

You can close your account on this page.

Do not ask us by email to close an account, we won't do it.

I want to re-open my account

We may agree to re-open your account, but only once.

Send an email to contact@lichess.org from the same email address that you used to create the account.
This is required so we know that you indeed own the account.

Don't forget to mention your username.

I want to change my username

We're very sorry, but the username cannot be changed. For technical reasons, it's downright impossible.

However, you can always close your current account, and create a new one.

I want to clear my history or rating

It's not possible to clear your game history, puzzle history, or ratings.

However, you can always close your current account, and create a new one.

Report a player for cheating

To report a player for cheating, use the report form.

You can also reach that page by clicking the report button on a profile page.

Do not report players in the forum.
Do not send us report emails.
Only reporting players through the report form is effective.

Report a player for sandbagging

To report a player for sandbagging, use the report form.

You can also reach that page by clicking the report button on a profile page.

Do not report players in the forum.
Do not send us report emails.
Only reporting players through the report form is effective.

Report a player for trolling

To report a player for trolling, use the report form.

You can also reach that page by clicking the report button on a profile page.

Do not report players in the forum.
Do not send us report emails.
Only reporting players through the report form is effective.

Report a player for insults

To report a player for insults, use the report form.

You can also reach that page by clicking the report button on a profile page.

Do not report players in the forum.
Do not send us report emails.
Only reporting players through the report form is effective.

Report a player for some other reason

To report a player for some other reason, use the report form.

You can also reach that page by clicking the report button on a profile page.

Do not report players in the forum.
Do not send us report emails.
Only reporting players through the report form is effective.

Illegal pawn capture

It is called "en passant" and is one of the rules of chess.

Try this interactive game to learn more about this chess rule.

Illegal or impossible castling

The castle is only prevented if the king goes through a controlled square.

Make sure you understand the castling requirements.

Try this interactive game to practice castling in chess.

If you imported the game, or started it from a position, make sure you correctly set the castling rights.

Insufficient mating material

According to the FIDE Laws of Chess, if a checkmate is possible with any legal sequence of moves, then the game is not a draw.

It is possible to checkmate with only a knight or a bishop, if the opponent has more than a king on the board.

No rating points were awarded

Make sure you played a rated game.

Casual games do not affect the players ratings.

Error page

If you faced an error page, you may report it:

Please describe what the bug looks like, what you expected to happen instead, and the steps to reproduce the bug.

Other bug

If you found a new bug, you may report it:

Please describe what the bug looks like, what you expected to happen instead, and the steps to reproduce the bug.

Appeal for a ban or IP restriction

Engine or cheat mark

If you have been marked as an engine, you may send an appeal to contact@lichess.org.

False positives do happen sometimes, and we're sorry about that.If your appeal is legit, we will lift the ban ASAP.

However if you indeed used engine assistance, even just once, then your account is unfortunately lost.
Do not deny having cheated. If you want to be allowed to create a new account, just admit to what you did, and show that you understood that it was a mistake.

None of the above

You may send an appeal to contact@lichess.org.

False positives do happen sometimes, and we're sorry about that.If your appeal is legit, we will lift the ban or restriction ASAP.

Monetizing lichess

We are not interested in any way of monetizing lichess.

We will never display any kind of ads, we won't track our players, and we won't sell or buy traffic or users.

Please do not email us about marketing, tracking, or advertising.

Buying lichess

We are not selling, to anyone, for any price. Ever.

Authorization to use lichess

You are welcome to use lichess for your activity, even commercial.

You can show it in your videos, and you can print screenshots of lichess in your books.

Credit is appreciated but not required.

GDPR

If you are a European citizen, you may request the deletion of your lichess account.

First, close your account.

Then send us an email at contact@lichess.org to request the definitive erasure of all data linked to the account.

Note that games are facts, not personal information. And as such they are never deleted.

None of the above

Please send us an email at contact@lichess.org.

Please explain your request clearly and thoroughly.State your lichess username, and any information that could help us help you.