Lichess has several times done it so that when I play a move in the Computer, or mobile, lichess doesn´t register it and thus with 0+1s timer the game is lost. Also premoves I have made have not occured within time, though have had more than 0.2s time, when premoves normally take up to 0,1s. For example in Pereira Arena I was #1 for nearly all the tournament, however in the end of tournament lichess servers took a statement of their own: they disallowed me to win the tournament by making me lose 3 games, which I was clearly winning. And moreover, all of those losses were purely because lichess server didn´t register my moves.
I am sure there are stories like mine in the history of lichess, there´s really only one thing that you (lichess staff) can do to lessen the amount of this kind of bug reports - to improve the servers and by ensuring that there will be more ways that lichess registers the move (backing up the registration of move or something alike)
Lichess has several times done it so that when I play a move in the Computer, or mobile, lichess doesn´t register it and thus with 0+1s timer the game is lost. Also premoves I have made have not occured within time, though have had more than 0.2s time, when premoves normally take up to 0,1s. For example in Pereira Arena I was #1 for nearly all the tournament, however in the end of tournament lichess servers took a statement of their own: they disallowed me to win the tournament by making me lose 3 games, which I was clearly winning. And moreover, all of those losses were purely because lichess server didn´t register my moves.
I am sure there are stories like mine in the history of lichess, there´s really only one thing that you (lichess staff) can do to lessen the amount of this kind of bug reports - to improve the servers and by ensuring that there will be more ways that lichess registers the move (backing up the registration of move or something alike)