Timeouts for refusing opponents you asked not to have

@jagdip said in #30:

> Given all that, if you want a solution be prepared for it to be a lot of work including a) answering any and all questions you are asked

I'm quite happy to do that, although I'm not happy to provide details of my private settings publically: I've offered to provide them by message. But I can't just provide anything anybody asks just on the offchance. Not everything is everybody else's business.

@jagdip said in #30:

>working with the people trying to help you to try to understand what the questions even mean

I've said when I don't understand things, have I not?

@jagdip said in #30:
>
> It’s also a reality that communication between tech folks and users is often difficult because they often have no idea what each other are talking about.

Yes, I am finding this a real problem.

You come across as argumentative, uncooperative and unappreciative of the efforts people are making on your behalf.

Maybe that is not your intention, but that’s how it feels to them, and it is not going to get you the help you want.

I've sent you a private message.

@ejhchess said in #31:
> Yes, I am finding this a real problem.

That is just a fact of life. It’s a bit like asking someone for help in a foreign country where you barely speak the language. Made even worse because some words they use sound like English ones but mean something quite different.

Patience and goodwill will probably get you there in the end!

I promise you I'm not trying to be rude, just objective about what it will take to solve this.

> I'm quite happy to do that, although I'm not happy to provide details of my private settings publically: I've offered to provide them by message. But I can't just provide anything anybody asks just on the offchance. Not everything is everybody else's business.

Then, as it turns out, you're NOT happy to help provide the details needed to actually debug this issue.

Believe it or not, that is needed to debug this problem. A developer is going to want confirmation of 1) What your settings are and 2) The ranges of players you are encountering.

This is step #1, and the most critical one, and you refuse to share this information. And so this problem will likely not be resolved unless anyone you've reached out to privately is willing to help address it.

Both are needed.

@thefrickouttaherelol said in #36:
>
> Believe it or not, that is needed to debug this problem. A developer is going to want confirmation of 1) What your settings are

Sure, but this is occurring whether I am on my laptop, on a browser, or on the app, so I'm not really sure what I should be providing. I mean it's not something *I* am doing as such, so of course this is confusing.

What happens, now and then, ism I set up a game, blitz, casual, 5+4, the same range as ever, somebody outside that range picks it up, I say no thanks and abort, I get a timeout. Now I can tell you what browser I am using (though it has also happened when I am playing on the app) and I can tell you what model phone I have (though it has also happened when I am playing on my laptop) but I am sure you can see that it's not clear to me whether lichess mean this to happen, or whether they don't.

@thefrickouttaherelol said in #36
>This is step #1, and the most critical one, and you refuse to share this information.

Not really: I've said I don't want to provide my rating range on a public forum. I've also said that I'm happy to provide it privately.

I can appreciate that people like to have as much information as possible, whether or not it turned out to be relevant or not: but perhaps it can be appreciated too that I can't necessarily provide everything, nor can I reply to queries which I simply can't begin to understand.

Here's what I would do in your situation @ejhchess - literally how I would approach this.

I would use Loom or Quicktime player or something or a similar service. Basically something where I can make a screen recording.

I would record my screen, showing me setting up my Lobby settings (what type of games, rating ranges, casual vs rated, etc.).

I would then start playing games (still recorded) and see if the issue appears. If it does appear, then I would send that recording to a Lichess developer so they can see confirmation that the issue exists.

Also, I think you can begin to understand some of the feedback you've been given about providing specific information (which was in the links toadofsky provided) if you read through it thoroughly. You might not be aware, possibly due to lack of experience working directly with technical support, but the information that you have provided is far too vague to be actionable and has come off more like venting than someone who actually wants a problem solved.

The very information you have refused to provide (your lobby settings) are what's needed to solve this issue. I would create that recording or screen captures on your end, upload somewhere, and then share with a developer at your leisure.

Otherwise, this issue is likely not moving forward or being resolved.

You seem to be waiting on someone to come in and help you get this information - lobby settings, screen recordings, etc. - whereas the real blocker here is that the developers and everyone else are waiting on you to provide it.

OK.

@thefrickouttaherelol said in #38:

> I would use Loom or Quicktime player or something or a similar service. Basically something where I can make a screen recording.

I am afraid I have no idea what these things are.

@thefrickouttaherelol said in #38:
> I would then start playing games (still recorded) and see if the issue appears.

I can understand this request, but it's not very practical (even if I understood how to do it) because this isn't something that happens every day. I get a player outside my range *every now and then*. Not every day, perhaps not every week. Nor does aborting that game necessarily lead to my being penalised with a timeout. We're talking about something that's happened maybe three times.

>@thefrickouttaherelol said in #38:
> Also, I think you can begin to understand some of the feedback you've been given about providing specific information (which was in the links toadofsky provided) if you read through it thoroughly.

I am not able to do this because (as I have said) I have no idea what any of it means. This piece for instance http://sscce.org/ is completely incomprehensible to me, full of terms and names which I know almost nothing or literally nothing about. What would you have me do?

@thefrickouttaherelol said in #38:

>You might not be aware, possibly due to lack of experience working directly with technical support, but the information that you have provided is far too vague to be actionable

No I kind of gather that, but I've said that what I want to know is, is this something lichess are aware of and OK with, or is it otherwise? That's the question I've asked! I've not asked anybody to solve a technical problem of mine. If people are getting frustrated because I'm not providing the information for them to solve a technical issue...*that wasn't the nature of my enquiry*.

@thefrickouttaherelol said in #38:

> The very information you have refused to provide (your lobby settings)

I've not refused to.

(When I first raised the issue of opponents outside the requested range, it was nothing to do with timeouts and it was happening very differently. At the time I was getting opponents wildly outside the range, like literally 900 points outside it, and this was happening all the time. Now when I enquired about it, what surprised me was that nobody said "oh, this shouldn't happen at all". Nobody said anything to the effect that, if your gade is 1500 and your range is 200 either side, you shouldn't get anybody outside 1300-1700. This surprised me - I had assumed it was that simple, that the range meant the range. So this, in part, is why I am confused today. You would think, no, this can't be right, it must be a technical error. And maybe it is. But as it stands, I have not the faintest idea whether it is or not, because I don't know whether these pairings are an error or not and I have been given reason in the past to think they may not be.)