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The beginning of the end...

Erik.. the CEO, founder and owner of chess.com gets drawn into a public spat with a young member during the Titled Tuesday event. Makes a wager, if claims made by the uninformed member are true, he gets a free lifetime membership. If the claims are not true (Erik already had access to the numbers), the members account would be deleted. After much taunting by Erik to accept the deal the member agreed after the 3rd proposal and lost the wager. Staff further proceeded to name and shame the the young member, who clearly had no facts regarding the dispute. His claims were about "cheaters", a topic that is against their ToA in any forums, yet the CEO becomes involved in a public forum over the issue and makes a "wager"; with the threatened outcome of deleting a members account.

Outrages behavior by Erik and subsequent shaming posts by Staff which I suspect will rankle quite a few paying members over there. Although sadly, there were members who cheered Erik on as many discussions center around insulting/belittling other members in their forums.

The subsequent 5 pages of readers comments make for a bit of interesting reading.
The kid was being an idiot. While Erik may have handled the situation unprofessionally, the members of chess.com seem to support his actions, and he didn't actually close his account in the end (it was just muted).
The situation probably won't affect chess.com in the slightest.
Yes. The kid was an idiot. All the more reason for a mod to deal with his actions. But for the CEO to become involved is quite telling. Then to make a wager about deleting his account, knowing in advance he had the figures proving he was right? The subsequent posts by several Staff moderators is also telling. The kid logged back in with a new account and sent a pm to Staff defending himself and immediately received a lifetime mute. (on the 4th page of comments).
Point is it should have all been a private matter. It was chat in a tournament box. Easily muted as it was off topic to the event taking place. For staff to make everything public and shame the kid by posting the link and posting his private messages to staff is the exact same behavior they are muting/banning accounts for.
I think this event will have long term effects.
interesting I got muted by chess.com no warning 4-5 months ago they said "Member ripoff manager Sh**e " said he would remove the mute if I just plied guilty. with out being charged
the guy was acting like a baby and erik the loving vati just applied certain extent of discipline.
Mods there are kids themselves. I too once received a mute for objecting to a member openly mocking a disabled chess player. The mod disagreed and muted me out of the blue. A few hours later another mod permanently banned the member for extreme abuse (went as far as posting reason in the topic).
Paying vs. non paying members are often treated very differently. I was a paying member for years but left primarily because of the v3 interface.
I'm just astounded that Erik would allow himself to get involved in a chat room, with a kid over the topic of cheating, during their Titled Tuesday Tournament.
Sets a terrible precedent imo. Then to persistently taunt the kid into making a bet at the cost of losing his account, to later name and shame would be reasons for me to cancel an account if I were a paying member. Maybe I'm wrong. People will think nothing of it.

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