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Reconnecting

#1
My internet is strong. In between game it shows "Reconnecting" and stays there like there for long time. ping to google, 8.8.8.8, lichess.org shows why.

***************************************************************************
PS C:\Users\jibjose> ping lichess.org -t

Pinging lichess.org [37.187.205.99] with 32 bytes of data:
Reply from 37.187.205.99: bytes=32 time=553ms TTL=49
Request timed out.
Request timed out.
Reply from 37.187.205.99: bytes=32 time=158ms TTL=49
Reply from 37.187.205.99: bytes=32 time=156ms TTL=49
Request timed out.
Request timed out.
***************************************************************************
PS C:\Users\jibjose> ping www.google.com -t

Pinging www.google.com [142.250.195.132] with 32 bytes of data:
Reply from 142.250.195.132: bytes=32 time=20ms TTL=119
Reply from 142.250.195.132: bytes=32 time=20ms TTL=119
Reply from 142.250.195.132: bytes=32 time=33ms TTL=119
Reply from 142.250.195.132: bytes=32 time=21ms TTL=119
Reply from 142.250.195.132: bytes=32 time=20ms TTL=119
Reply from 142.250.195.132: bytes=32 time=20ms TTL=119
Reply from 142.250.195.132: bytes=32 time=20ms TTL=119
***************************************************************************
PS C:\Users\jibjose> ping 8.8.8.8 -t

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=21ms TTL=119
Reply from 8.8.8.8: bytes=32 time=20ms TTL=119
Reply from 8.8.8.8: bytes=32 time=20ms TTL=119
Reply from 8.8.8.8: bytes=32 time=20ms TTL=119
Reply from 8.8.8.8: bytes=32 time=21ms TTL=119
***************************************************************************
#3
ping command has no browser, it shows lichess server is not stable.
#4
@jibisapient said in #3:
> ping command has no browser, it shows lichess server is not stable.

No, that's not at all what it shows.

It simply shows the round trip time for some packets sent from your computer to lichess's server. When the packet doesn't reach lichess, you can't assume it's lichess's fault. Packets can get dropped anywhere along the route. You'd need to use other tools to diagnose where that is happening. I suggest you start with traceroute if that's what you want to do. Not that it'll help you fix the issue... chances are it'll clear up on its own in time.
#5
@jibisapient said in #1:
> My internet is strong. In between game it shows "Reconnecting" and stays there like there for long time. ping to google, 8.8.8.8, lichess.org shows why.
>
> ***************************************************************************
> PS C:\Users\jibjose> ping lichess.org -t
>
> Pinging lichess.org [37.187.205.99] with 32 bytes of data:
> Reply from 37.187.205.99: bytes=32 time=553ms TTL=49
> Request timed out.
> Request timed out.
> Reply from 37.187.205.99: bytes=32 time=158ms TTL=49
> Reply from 37.187.205.99: bytes=32 time=156ms TTL=49
> Request timed out.
> Request timed out.
> ***************************************************************************
> PS C:\Users\jibjose> ping www.google.com -t
>
> Pinging www.google.com [142.250.195.132] with 32 bytes of data:
> Reply from 142.250.195.132: bytes=32 time=20ms TTL=119
> Reply from 142.250.195.132: bytes=32 time=20ms TTL=119
> Reply from 142.250.195.132: bytes=32 time=33ms TTL=119
> Reply from 142.250.195.132: bytes=32 time=21ms TTL=119
> Reply from 142.250.195.132: bytes=32 time=20ms TTL=119
> Reply from 142.250.195.132: bytes=32 time=20ms TTL=119
> Reply from 142.250.195.132: bytes=32 time=20ms TTL=119
> ***************************************************************************
> PS C:\Users\jibjose> ping 8.8.8.8 -t
>
> Pinging 8.8.8.8 with 32 bytes of data:
> Reply from 8.8.8.8: bytes=32 time=21ms TTL=119
> Reply from 8.8.8.8: bytes=32 time=20ms TTL=119
> Reply from 8.8.8.8: bytes=32 time=20ms TTL=119
> Reply from 8.8.8.8: bytes=32 time=20ms TTL=119
> Reply from 8.8.8.8: bytes=32 time=21ms TTL=119
> ***************************************************************************

just ran the ping command on my pc for lichess and it was 167ms stable going up or down by 1
so it is not the server being unstable but rather your connection to lichess itself and since we are using cmd
that rules out anything to do with the website.
so that leaves the connection which as i tested my pig is stable removing lichess server from the equation
so whats left?
#6
Trace route logs. 152.228.187.173 and 37.187.205.99 are IPs of lichess.org

*****************************************************************************************
PS C:\Users\jibjose> tracert 152.228.187.173

Tracing route to lichess.org [152.228.187.173]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 4 ms 10 ms 7 ms 100.109.0.1
3 15 ms 5 ms 7 ms 122.15.23.162
4 36 ms 36 ms 65 ms 182.19.106.200
5 124 ms 123 ms 125 ms ae11-100-xcr1.mar.cw.net [213.185.219.53]
6 134 ms 133 ms 131 ms ae5-xcr3.prp.cw.net [195.2.25.17]
7 133 ms 134 ms 132 ms par-gsw-pb3-nc5.fr.eu [54.36.50.248]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 139 ms 137 ms 146 ms be102.gra-g2-nc5.fr.eu [213.186.32.214]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 138 ms 139 ms 138 ms lichess.org [152.228.187.173]
*****************************************************************************************
PS C:\Users\jibjose> tracert 37.187.205.99

Tracing route to lichess.org [37.187.205.99]
over a maximum of 30 hops:

1 8 ms 3 ms 1 ms 192.168.1.1
2 16 ms 19 ms 8 ms 100.109.0.1
3 4 ms 3 ms 3 ms 122.15.23.162
4 36 ms 36 ms 37 ms 182.19.106.200
5 125 ms 127 ms 125 ms ae11-100-xcr1.mar.cw.net [213.185.219.53]
6 515 ms 473 ms 294 ms ae5-xcr3.prp.cw.net [195.2.25.17]
7 153 ms 153 ms * par-gsw-pb3-nc5.fr.eu [54.36.50.248]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 162 ms * 203 ms be102.gra-g1-nc5.fr.eu [91.121.215.176]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
18 156 ms 157 ms 157 ms lichess.org [37.187.205.99]
*****************************************************************************************
PS C:\Users\jibjose> tracert www.google.com

Tracing route to www.google.com [142.250.182.100]
over a maximum of 30 hops:

1 1 ms 1 ms 5 ms 192.168.1.1
2 7 ms 3 ms 3 ms 100.109.0.1
3 26 ms 22 ms 18 ms 10.1.5.1
4 14 ms 15 ms 15 ms 72.14.212.92
5 20 ms 23 ms 18 ms 142.251.227.215
6 19 ms 20 ms 19 ms 142.251.55.241
7 18 ms 18 ms 19 ms maa05s21-in-f4.1e100.net [142.250.182.100]
*****************************************************************************************
PS C:\Users\jibjose> tracert 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 4 ms 5 ms 4 ms 100.109.0.1
3 24 ms 20 ms 21 ms 10.1.5.9
4 19 ms 22 ms 20 ms as15169.maa.extreme-ix.net [45.120.251.135]
5 44 ms 21 ms 20 ms 74.125.242.129
6 20 ms 19 ms 21 ms 209.85.253.85
7 19 ms 20 ms 19 ms dns.google [8.8.8.8]
*****************************************************************************************
#7
i would suggest to check event viewer logs as well, to see if there are any Windows crashes, that makes your machine loses connection for a moment.
#8
Same thing for me: reconnect plate shows up when I look for a game. Now it takes about 30sec to find a game, usually - less than 5.
#9
A few more inputs. Can someone tag this to the right person involved?
1) lichess.org worked very well a few weeks ago. Nothing changed from my side.
2) Tried Windows/Mac/Mobile (No Anti Virus)/Tablet. All same.
3) Traffic does leave players. I am not sure where it is lost.
4) While typing this reply, I twice got left bottom red-colored "Reconnecting"!!!

Time being I switched to chess.com.
I saved this reply text before clicking "REPLY" button since I wasn't sure what would happen if I simply clicked!

Jibi.
#10
@jibisapient said in #9:
> A few more inputs. Can someone tag this to the right person involved?
> 1) lichess.org worked very well a few weeks ago. Nothing changed from my side.
> 2) Tried Windows/Mac/Mobile (No Anti Virus)/Tablet. All same.
> 3) Traffic does leave players. I am not sure where it is lost.
> 4) While typing this reply, I twice got left bottom red-colored "Reconnecting"!!!
>
> Time being I switched to chess.com.
> I saved this reply text before clicking "REPLY" button since I wasn't sure what would happen if I simply clicked!
>
> Jibi.

as we said in the past the issue is not the lichess server since multiple people have done ping in cmd with nothing wrong and if there were more people they would be saying it here

we suggest you get a connection analyst tool and see why the packets are being dropped
as lichess can't fix your connection if the problem is on your side which the evdeince seems to suggest

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