No Rating points were awarded after playing a rated game.. neither able to join any arena tournament

Hello can anyone help me?
No Rating points were awarded after playing a rated game.. neither able to join any arena tournament
Idk why this is happening but still....

already closed his account, it would appear. My guess is that lichess.org/appeal was the place he needed to go, but he already knew that.

Could do with a few stickies at the top with FAQ? Although I would rather they made marked-arena tournaments and the marked players saw their ratings move, so they wouldn't know they were marked and would not close their accounts and open new ones.