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Internet Problem!!!

Hi,

I'm from IRAN, and as you know the Net Speed and Traffic is very very bad here, so when i wanna to create a game some times is corrupted and i miss the pairing and the game but the Lichess server assign penalty for me!!!!

Help me, please.
Hi Mrooz,

I'd say you are being penalised for the number of games for which you fail to move. Likely an algorithm that helps regulate the level of sportsmanship on Lichess. Understandably, the quality of the connection is out of your control. I would say that; 1. You should write to the administrators and state your case. They may be kind of enough to reinstate your rating. 2. Maybe you should stick to playing correspondence games to avoid being penalised in the future.

Cheers,

Zigzagtrident.
Thank you dear Zigzagtrident for your guidance

would you please tell me how i can connect by administrators?!
@Mrooz . contact@lichess.org State your problem and surely they gonna email you back 12-24 hours

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