@Erik1850 6 hours is not bad at all!
chess.com takes action at least several days after the claim, i'd say probably weeks or even about a month. As i said there, online cheating is a plague and some are destroying the game for all players. I suggest, for example, that a new account must have x games "won" of activity, if not he could forfit, forfit, forfit, until reach x games played, and the account should have a minimum time open, let's say 3 months until they can play tournaments. That way would be far far more uninteressing to have the account closed and reopened.
There is a club in
chess.com called something like cheating club or so. The objective is to talk and take actions against it. In the club presentation they state that it isn't a club for cheaters, they won't teach how to cheat nor give links for software that allows that! when i read it, i thought how many people join them asking how to cheat before they write that in description! Just imagine, hello, i'm playing a tournament, what is the best way to quick find best moves, and don't be caught by the anti-cheating bots, in order to be the champion? :)