Why should I lose rating points when the site crashes?

Sooooo frustrating!

Site went down, kept getting lichess error page, then when it comes back I have been timed out and docked points for losing the game.

This was NOT a network problem, I had good connectivity throughout.

I just lost a game too! :(

boo hoo :(

http://de.lichess.org/4rCqmelEZpBx
Yep same problem here.

Id have my lost points neutralized, if possible.
Would be very kind. Thank you! :)

No, it isn't.