We have just received this email from OVH, the company who owns the data center:
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Dear Customer,
A fire broke out on Wednesday, March 10 at our Strasbourg SBG site. Your services have been affected by this incident, and we would like to extend our sincerest apologies. If you have a Disaster Recovery Plan, we recommend activating it now.
The fire broke out at 00:47 in our Strasbourg datacenter, and quickly spread to other rooms in the building. Firefighters responded immediately to protect our teams and contain the fire's progression. The fire was brought under control at about 7 a.m., and there were no injuries to our staff nor any of the firefighters.
The Strasbourg site is currently not accessible to our teams for obvious security reasons, under the direction of the prefecture. All of our services in our other datacenters in France and around the world are not affected by this incident and are functioning normally.
Our technical and commercial teams are working hard to support you in activating your Disaster Recovery Plan and/or deploying your services in one of our other European datacenters to compensate for the unavailability of our Strasbourg site.
We are making every effort to assess the overall impact of this incident. All of our communication channels, starting with our incident tracking platform (
travaux.ovh.com(
news.ovhcloud.com/optiext/optiextension.dll?ID=1xw1sB09ky9yifCHrPBeqIb6zvMhmCTXiHUQzZSXwI4xtr9f9gfFrwqQ7Grcf36D19tzi3CTBSF_PPsoE8ElHqhhVMXfh)), are accessible to keep you informed in real time about the situation. We will get back to you as soon as we have more information.
We sincerely apologize for this event.
Regards,
The OVHcloud team