communication vs. action

for no reason whatsoever, my account was restricted and i was called a cheater. Upon appeal, lichess ascertained that i was mistakenly flagged.. something about an extension on my browser. i sent them the name of the extension (Microsoft Bing quick search. my account is still not fully active. Your communication said that it was a mistake to flag my account. The action says that I'm still not able to use the platform. I've been very distressed about this.. it really sticks in my craw to be called a cheater, told its a mistake, and yet I'm still suffering the penalty.

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